KUKU Exchange & Return Policy

At KUKU, we’re committed to delivering a smooth and satisfying shopping experience. Please take a moment to review our exchange and return policy before placing your order.

Exchange Policy

Accessories & Bags:
All sales are final. No exchanges or returns accepted.

Garments:
We accept size exchanges within 7 days of receiving your order.

Color & Texture Variations:
Due to screen differences and lighting during shoots, slight variations may occur. Exchanges are not accepted for this reason.

How to Request an Exchange:
Contact our customer service team via email at [email protected] or at instagram @thekukustore within 7 days, mentioning your order number and exchange reason.

Item Condition:
Items must be unused, unwashed, in original condition with all tags attached and original packaging. Proof of purchase is mandatory.

Exchange Approval:
Once approved, please ship the item back to our UAE return address. We will process the replacement after inspection.

Processing Time:
Replacement orders may take 5-7 business days to dispatch after receiving and approving the returned item.

Shipping Charges:
Customers are responsible for return and re-delivery charges unless the item is defective or an incorrect item was sent.

Return & Refund Policy

We accept returns only in the case of defective or wrong items.

• Return shipping must be arranged by the customer.

• If the error is on our part, we’ll reimburse standard courier charges and cover re-shipping.

If the requested exchange item is out of stock, we will issue a store credit (voucher) valid for 30 days.
Note: Not applicable on discounted items.

Voucher Terms

• One-time use only.

• Cannot be combined with other discount codes or sale promotions.

• Must be used within 30 days of issuance.